Muncie Location: Monday thru Friday: 8:30 am - 5:00 pm
Customer Service Representatives on call 24 hours a day---seven days per week.
Delivery Technicians are on call to provide 24-hour emergency service.
EQUIPMENT AND SERVICES: We offer a wide range of durable medical equipment and supplies; we can also special order many hard to find items.
DELIVERIES: Deliveries are performed by our highly-trained Delivery Technicians which utilize a mobile warehouse process to quickly and accurately deliver medical equipment to hospice patients throughout Indiana.
REFERRAL: We accept referrals via web email, telephone, fax, or in person. Arrangements for service are made immediately by our Delivery Technicians by phone. An email reply to the referral provides estimated time of delivery, and following the delivery, another email reply to the referral confirms the delivery has successfully been made.
STAFF: Our staff consists of highly experienced personnel in the medical equipment industry, logistics, information technologies, factory-trained Delivery Technicians, and licensed Respiratory Therapists. A complete customer service and billing department is provided to serve our customers.
PATIENT EDUCATION: Our team of qualified professionals will perform all patient education presentations to the patients and their caregivers. HOSPICE EXPRESS will also provide them with written and/or verbal instruction on how to use the provided equipment and supplies, along with how to contact us after hours.
BILLING INFORMATION: HOSPICE EXPRESS contracts with small to large-sized hospice organizations, offering a variety of durable medical equipment and supplies. We have over 11,000 catalogue items, as well as our core contract items available as daily, monthly, or per diem rentals. We can customize any billing preferences and payment terms are typically net 30 days.
STANDARD OF CARE: HOSPICE EXPRESS works with the Physicians, Social Workers, Discharge Planners, Home Care Personnel, etc., to meet the needs of the patient and care-givers during the hospice continuity of care. There are written company policies and procedures for Safety Management, Infection Control, and Emergency Situations.